Enterprise FAQ
Security
Where do I find encryption, SOC 2, HIPAA, GDPR, residency, and subprocessors?
The Terms & Policies index lists the home for each topic.
How is user access controlled?
Does Enterprise include SAML?
No.
Compliance
Do you offer a Data Processing Agreement (DPA)?
Yes. The Data Processing Agreement applies to every organization. A countersigned copy of that text is available on request at hello@motif.bio.
Can users delete their data?
Yes. Users can:
- Remove an unextracted article from the Article Library (the file is deleted from object storage if no other organization still holds it)
- Archive an extracted article (the file and graph rows stay)
- Anonymize their contributions (account id replaced on conversations, graph rows, pipeline runs, and uploads; scientific content stays)
- Delete the account, which removes the login and identity and keeps the organization’s scientific record under a system identifier
What is deleted and what is retained is in Privacy Policy Section 5.1.
Current Limitations
Contractual uptime SLA is not offered. An enterprise contract can negotiate one. Support & SLA response times are targets.
We welcome security assessments from prospective enterprise customers. Contact hello@motif.bio if a limitation above is a purchase requirement.
Integration
Is there an API?
No. The product is the web app. Email hello@motif.bio if an API is a requirement.
Do you support webhooks?
No. Email hello@motif.bio if event delivery is a requirement.
Can Motif integrate with our tools?
Reference manager integrations, lab notebook connections, and other integrations are under consideration. Contact hello@motif.bio with your requirements.
Procurement
What pricing models are available?
- Starter: $6 (one-time)
- Pro: $30
- Max: $100
- Enterprise: Custom
Can we negotiate custom terms?
Enterprise tier customers can negotiate custom contracts including:
- Custom usage limits
- Custom SLAs
- Modified terms
- Enterprise pricing
What payment methods do you accept?
- Credit card (Visa, Mastercard, American Express) for all tiers
Vendor Assessment
How long has Motif been in business?
The founding year is on the Procurement Checklist.
How many customers do you have?
Contact hello@motif.bio for current customer information.
What is your financial stability?
Contact hello@motif.bio to discuss.
Additional Questions
| Topic | Contact |
|---|---|
| Security | hello@motif.bio |
| Legal/Compliance | hello@motif.bio |
| Sales | hello@motif.bio |
| Support | Support & SLA |